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Position: Front Desk Agents
Company: Mill River Resort
Date Posted: Jul 8, 2021
Closing Date: Aug 30, 2021
Category: Hospitality/Tourism
Employment Type: Full Time
Region(s): West Prince
Details: Front Desk Agents
• We are looking for a Hotel Front Desk agenst to serve as our guests first point of contact and to help manage all aspects of their accommodation at Mill River Resort.
What you'll do:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Manage online and phone reservations
Secure payment, verifying and adjusting billing as needed
Respond to any client complaints in a timely and professional manner
Provide guests with room and hotel information, directions, amenities and local interests
Liase with our housekeeping staff to ensure all rooms are clean and ready for guests
Run daily reports, reviewing to see what needs to be communicated to the next shift
Upsell additional services, when appropriate
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
What we're looking for:
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• Hourly wage of $ 13 , full time position
• Please email resume to louise@millriver.ca or drop off in person at the Resort
Apply to: louise@millriver.ca
CDS is open 8am - 4pm, Monday to Friday. Covid-19 measures are in place at CDS offices & (effective Sept 17, 2021) masks are required.Contact your local office to find out how we can help!
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